service desk

TCS hiring for Service desk

Location: Kolkata

experience: 6 -10 yrs

must have:

Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe. · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely · Work experience in ITSM ticketing tool, tracking and closure · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling · Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset · Exposure in remote connecting tool · Basic Desktop Troubleshooting Experience on Hardware and Software · Strong knowledge of Microsoft based operating systems (Windows 7) · Microsoft based Office 365 applications · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) · Look out for areas of improvement to help enhance user experience from desktop support perspective. · Should be flexible to work in any shifts/Weekends · Knowledge on Customer satisfaction and handing customer experience · Should have experience in installing approved software remotely