Job Description

Role & responsibilities

Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
Responding to client support requests and contacting User to find out the nature of the problem.
Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
Escalating software and other application issues to the subject teams.
Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
OS/ Office/ basic system application/Anti-Virus client support.
Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
Strong experience & Knowledge of ITIL Process.
Strong experience & Knowledge of MIM.

More Info

Job Type:

Permanent Job

Industry:

Staffing Agency

Role:

Service Engineer

Function:

IT- Hardware/Telecom/Technical Staff/Support

Employment Type:

Full time

Key Skills

end user support

24/7 Support Model

Resolving user issues

Escalating software

Responding to client support requests

About Company

VBeyond is a Search and HR consulting firm- by the Professionals, for the Professionals and of the Professionals! VBeyond is engaged in pioneering offerings in the Human Capital and Professional Services space. VBeyond is headquartered in Hillsborough , NJ, USA, and through its network of offices globally, we cater to the Asia, Asia-Pacific, Europe and North America and Canada market.

Last Updated: 25-06-2026 06:54:56 AM