Service Desk Specialist

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS is Hiring for Service Desk Analyst

Experience Range : 4+ Yrs

Job Location : Delho

Interview Mode: Virtual Mode

Must-Have

• Provide advanced first-line support for devices, applications, and access issues
• Troubleshoot Windows 11 issues
• Manage accounts in AD, Entra ID
• O365 concepts
• Support Intune devices and resolve policy/app issues
• Perform SCCM troubleshooting
• Intune MDM
• Log and resolve incidents within SLAs
• Conduct initial problem analysis and document findings
• Assist users with OneDrive, Teams, Outlook, and Microsoft 365
• Monitor systems and infrastructure alerts
• Perform triage, correlate incidents, and assess impact
• Coordinate with resolver teams during outages
• SolarWinds knowledge
• Track service health and recurring alerts
• Support maintenance tasks and ensure uptime

15 years of Continuous Education.