Role: Service Desk Agent
Location: Chennai
Exp- 3-7 years
Apply only if you are available for face to face interview on Saturday dated 10th Jan in Chennai location.
Role descriptions / Expectations from the Role :
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Should be customer centric and understand the Service Desk (SD) support function.
- Candidate should be proficient in written and verbal English to provide the required IT services.
- Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
- Ready to work support during weekend also as per monthly roster.
- Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
- Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
- Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
- Certification: Any relevant certification (Preferred).
Good-to-Have
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
