Service Desk Specialist

Looking for a candidate who has experience in L2 & L3 Service Desk support with strong exp in below skills (Only local candidates who are available for Face to Face Discussion in Pune Office

Active Directory, DHCP, DNS, VPN, Intune

Incident Service Request, Change & Problem Management

Tools used in Previous Organization

Previous Experience

What is DORA Process

How DNS Works

How many calls handle in a day

OS installation & Troubleshooting Windows & MAC

Incident, Service request, Change & Problem (ITIL Framework)

Ticket life cycle

O365 Tools and troubleshooting