Service Desk Specialist

Hiresquad Resources is actively seeking a Service Desk Specialist to provide exceptional technical support to international customers. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience who possess excellent English communication skills and are ready to work in a dynamic, international environment.

Key Responsibilities

• Provide expert technical support to international customers via phone, email, or chat.
• Troubleshoot software/hardware issues and efficiently guide users through step-by-step solutions.
• Escalate unresolved queries to the appropriate internal teams, ensuring timely resolution.
• Maintain accurate records of all customer interactions and their resolutions.
• Meet and exceed performance metrics, including customer satisfaction, issue resolution time, and quality standards.

Requirements

• Education: Graduate or Undergraduate (any stream).
• Communication:Excellent communication skills in English (both verbal and written) are essential.
• Technical Understanding: Basic understanding of technical concepts such as networking, operating systems, and hardware/software.
• Flexibility: Willingness to work in rotational shifts and on rotational offs.
• Experience: Freshers are welcome; up to 1 year of tech support experience is preferred.

Perks & Benefits

• Competitive salary ranging from 3 LPA to 8 LPA, depending on your experience and performance.
• Both-way cab facility for convenient commuting.
• Opportunity to work in a fast-paced, international work environment.
• Excellent career growth and upskilling opportunities.

Interested in Joining

Call or WhatsApp your resume to HR Ankita at +91 8840819455. You can also email your resume to [Confidential Information].