Service Desk Specialist_2 TO 6 YEARS_HYDERABAD

TCS IS HIRING FOR SERVICE DESK AGENT

EXP RANGE : 2-6 YEARS

LOCATION- HYDERABAD

INTERVIEW- WALKIN- 7 FEB-26

Manage and supervise Service Desk team members. • Ensure adherence to ITIL processes and SLAs. • Monitor ticket queues and prioritize critical issues. • Provide escalation support for complex incidents. • Conduct regular team meetings and performance reviews. • Maintain and update knowledge base articles. • Collaborate with other IT teams for issue resolution. • Generate and analyze service desk performance reports. • Drive process improvements and automation initiatives. • Strong leadership and team management skills. • Expertise in ITSM tools (ServiceNow). • In-depth knowledge of ITIL framework. • Excellent communication and problem-solving skills. • Ability to handle high-pressure situations and escalations. • Experience in reporting and KPI management.