TCS hiring for Service Desk Solution Architect – Pre Sales
Location: Bangalore
Experience: 8-12
Must Have:
- IT Service / Service Desk experience
- Hands-on experience in Service Desk delivery / operations, including:
- SLA/KPI management, reporting, and service stability
- Transition or steady-state delivery ownership
- Prior experience as Solution Architect or Pre-sales Lead for Service Desk services
- Proven exposure to AI / GenAI and automation applications in IT support
- Strong analytical mindset with comfort in data-driven solutioning
- ITIL v4 certified (preferred); ServiceNow or AI-related certifications are a plus
- Strong written and verbal communication
