Job Description

Greetings,

We are looking for service desk professional with good communications skills and immediate joiners , if you find below position suits you please share your profile , Current CTC ,expected CTC and Notice period details to [Confidential Information]

Description

We are seeking a motivated and skilled Service Desk professional to join our team in Pune, India. The ideal candidate will provide exceptional technical support to our users, ensuring a smooth and efficient IT experience.

Responsibilities

· Provide first-level technical support to end-users via phone, email, or chat.

· Troubleshoot hardware and software issues in a timely manner.

· Document issues and solutions in the ticketing system.

· Collaborate with other IT teams to resolve complex issues.

· Maintain and update knowledge base articles for common issues and solutions.

Skills and Qualifications

· Experience in a service desk or technical support role.

· Strong knowledge of Windows operating systems and Microsoft Office Suite.

· Familiarity with ticketing systems and remote support tools.

· Excellent communication and interpersonal skills.

· Ability to troubleshoot technical issues effectively and efficiently.