Service Desk Manager

TCS hiring

Role: Service desk Manager

Location: Bangalore

Experience: 10+

Must Have:

1. IT IS Service Desk

2. Leadership

3. Communciation

4. Client Handling Skills

5. Team Skills

1. Employee Relationship Skills

2. Manage Attrition

3. Convincing Skills

4. Speaking with numbers

5. PI Skills

Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.

Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.