Service Desk Management SDM Professional

Logic Planet

Remote

4-12 Years

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Posted an hour ago
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Job Description

Roles & Responsibilities:

Serve as a Subject Matter Expert (SME) in application support.
Manage, mentor, and guide the support team to ensure high performance.
Collaborate with multiple teams and contribute to key technical decisions.
Analyze client issues and design accurate, effective resolutions.
Facilitate training sessions to upskill the team.
Monitor team performance, provide feedback, and drive continuous improvement.
Maintain and improve client satisfaction through consistent, high-quality service.

More Info

Job Type:

Permanent Job, Work From Home

Industry:

Role:

Function:

Employment Type:

Open to candidates from:

Indian

About Company

Logic Planet

Logicplanet IT Services (India) Pvt. Ltd., incorporated in 2007 and headquartered in Hyderabad, operates as a software publishing, consulting, and IT solutions provider. The company delivers enterprise technology services including software development, digital transformation, and IT staffing solutions. With expertise in areas such as embedded systems, QA automation, ERP, and cloud technologies, Logicplanet supports global clients by combining technical innovation with workforce solutions, positioning itself as both a technology partner and a recruitment facilitator.

Job ID: 147028029

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