Service Desk Lead

TCS hiring

Role: Service Desk Lead

Experience: 8-10

Location: Gurgaon

Must Have:

• Strong leadership and team management skills.
• Expertise in ITSM tools (ServiceNow).
• In-depth knowledge of ITIL framework.
• Excellent communication and problem-solving skills.
• Ability to handle high-pressure situations and escalations.

Experience in reporting and KPI management.

ITIL-based incident and request management, leadership in ITSM tools (ServiceNow, Remedy), team coordination