Service Desk Executive

Candidates, please click in below link and apply to get further communication on your application.

https://ltim.ripplehire.com/s/cRCdW

Job Title - Service Desk Executive

Primary Skills - Servicedesk, ServiceNow ITSM

Experience - 5 to 8 yrs

Location - Chennai

Notice Period - Immediate to 30 days

Job Description -

Should be good with ServiceNow ticketing tool and should know preparing ticket reports

Strong understanding of ITIL Information Technology Infrastructure Library practices

Proficiency in diagnosing and resolving technical issues with hardware and software Must be well versed with troubleshooting Outlook issues and other MS Office related issues

Must be good with MS Excel and PowerPoint

Should know Intune Autopilot and Security Groups

Experience in managing and resolving incidents effectively

Ability to manage changes in the IT environment

Must have knowledge of Major Incident Management and should be able to collect issue details and initiate bridge in case of any major incident

Should have excellent communication skills written and verbal

Knowledge of service level agreements SLAs and other performance metrices like FCR

Soft Skills

Proven ability to manage and motivate a team

Excellent verbal and written communication skills

Strong customerfocused approach with a commitment to quality support

Excellent problemsolving abilities

Effective time management and organizational skills

Key Responsibilities

Manage and lead the IT service desk team

Ensure timely resolution of IT issues and requests

Monitor and report on service desk performance metrics

Develop and implement service desk policies and procedures

Provide training and support to service desk staff

Collaborate with other IT teams to resolve complex issues

Facilitate communication and escalation processes within the IT department

Maintain uptodate knowledge of IT support best practices

Collaborate with onsite engineer to track onboarding and offboarding requests and ensure those requests are processed on time without any fail

Collaborate with onsite team members and ensure they are maintaining the inventory of hardware assets and updating it on realtime

Initiate bridge and send out communications in case of any major incident event

Skills

Mandatory Skills : Servicedesk, ServiceNow ITSM

Good to Have Skills : Windows Server

Interested candidates please click in below link and apply

https://ltim.ripplehire.com/s/cRCdW

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