Service Desk Engineer

Key Responsibilities:

• Provide support for Windows 10 and Windows 11 operating systems, including troubleshooting and issue resolution.
• Assist users with remote support and desktop access issues.
• Handle domain joining of computers and user accounts.
• Set up and manage meetings using Microsoft Teams and Google Meet.
• Support Microsoft Office applications, including installation, configuration, and troubleshooting.
• Manage Microsoft Outlook, including PST/OST files, rules, signatures, backups, repairs, and PST movement.
• Log and manage tickets in ticketing tools, including service requests, incident requests, and call prioritization (P1, P2, P3, P4).
• Provide support for printers, both local and networked, including installation and troubleshooting.
• Assist with basic networking concepts, including DNS, DHCP, subnet mask, gateway, access points, Wi-Fi, LAN, and WAN.
• Maintain proper documentation of issues, solutions, and system configurations.
• Follow company processes and adhere to client SLAs.

Qualification:

• Graduation in any discipline

Certification:

• Any technical certification, such as Hardware Networking Course, Computer Course, or similar