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L1/ L2 Monitoring and Incident Management
Candidate should have excellent/good communication skills
Ability to manage shift alone
Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
Should adhere to SLA's
To follow up on issues with respective application teams
Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
24x7 rotational shifts and week offs.
Established in 1999, Bahwan CyberTek (BCT) is a global provider of digital transformation solutions in the areas of Predictive Analytics, Digital Experience and Digital Supply Chain Management, and has delivered solutions in 20 countries across North America, the Middle East, Far East, Africa and Asia. Driving innovation through outcome-based business models, proven and powerful IP solutions, BCT is a trusted partner for over 1000+ customers, including Fortune 500 companies.
With strong capabilities in Digital Technologies, BCT has over 4000 associates with technical and domain expertise, delivering solutions to the Oil & Gas, Telecom, Power, Government, Banking, Retail and SCM / Logistics verticals. With a focus on joint innovation, BCT has partnered with leading global technology organizations such as TIBCO, SingleStore, Oracle, IBM and Tekion to deliver differentiated value to customers. BCT is recognized at CMMi level 5 and is an ISO certified organization.
Job ID: 129080299
