About the Job
As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems.
What You'll Do
- Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
- Manage support tickets: log, update, resolve, and escalate as needed.
- Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
- Document solutions and contribute to the internal knowledge base.
- Ensure compliance with IT security standards; monitor and report threats.
- Deliver excellent customer service and user education.
- Support IT projects, deployments, and upgrades.
What You'll Need
- Bachelor's degree in Software Engineering or any IT-related field.
- 0–1 years of experience.
- Familiarity with Windows, Linux, and Mac administration.
- Fluent English and German is a must.
- Understanding of troubleshooting device/system-related issues.
- Excellent command of English communication skills (spoken and written).
- Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.
Why Aspire
In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.
- Be part of a Remote is here-to-stay organization.
- Work and learn from great minds.
- Explore new opportunities to learn and grow every day by attending technical and non-technical training.
- Get market exposure by working with international tech leaders.
- Attend virtual and onsite international tech conferences.
- Nursery reimbursement benefit.
- Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.
