Service Desk Engineer

Description

We are looking for a skilled Service Desk Engineer to join our team in India. The ideal candidate will be responsible for providing first-level technical support to our users and ensuring that all IT incidents and requests are addressed promptly.

Responsibilities

• Provide first-line support for IT service requests and incidents.
• Troubleshoot hardware and software issues for end users.
• Manage and resolve tickets in the service desk system.
• Assist in maintaining IT inventory and asset management.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Create and update technical documentation and knowledge base articles.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of experience in a Service Desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and applications.
• Familiarity with ITIL framework and service management best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using ticketing systems and remote support tools.