Industry & Sector: Information Technology & IT Services managed services and enterprise support for corporate clients. This onsite role supports business-critical end-user computing and infrastructure across desktop, collaboration, and identity platforms. Primary title:
Service Desk Engineer. Location: Noida (ON-SITE).
About The Opportunity
We are hiring an experienced, hands-on Service Desk Engineer to join an operational IT support team delivering fast, SLA-driven incident resolution and desktop lifecycle services. This is an on-site, client-facing role in Noida requiring strong troubleshooting instincts, disciplined ticket management, and a focus on uptime and user experience.
Role & Responsibilities
- Deliver first- and second-line support for Windows desktops, laptops, peripherals, and collaboration toolsdiagnose and resolve incidents to meet SLA targets.
- Manage and progress tickets in ServiceNow: log, categorize, prioritize, update customers, and close with accurate resolution details.
- Perform Active Directory user and group management: account provisioning, password resets, profile fixes, and access requests.
- Support Microsoft 365 services (Outlook, Teams, OneDrive) and troubleshoot mail-flow, sync, and client issues.
- Execute hardware repairs, OS troubleshooting, and software deployments; coordinate escalations to L2/L3 and follow through to resolution.
- Maintain documentation, create runbooks for recurring issues, and participate in shift handovers and periodic audits to improve service quality.
Skills & Qualifications
Must-Have
- Active Directory
- Microsoft 365
- Windows 10
- Windows 11
- ServiceNow
- TeamViewer
Preferred
- ITIL Foundation
- SCCM
- Azure AD
Additional Requirements
- Proven track record in an enterprise service desk environment (onsite in Noida); strong adherence to SLAs and escalation procedures.
- Ability to work onsite across shifts, perform hands-on troubleshooting, and interact with internal stakeholders and end users.
Benefits & Culture Highlights
- Collaborative, process-driven environment with clear SLAs and career progression into infrastructure or cloud-support tracks.
- Onsite role with exposure to enterprise tools and opportunity to own operational improvements and documentation.
- Training support for certifications (ITIL/SCCM/Azure) and performance-linked rewards.
To apply: Candidates based in Noida who can work fully onsite and who meet the technical must-haves are encouraged to apply. This role represents a strong opportunity for hands-on engineers who want to deepen their enterprise support expertise and advance into senior support or systems engineering roles.
Skills: teamviewer,active directory,servicenow
