Job Description

TCS hiring for Service Desk – E2E + Escalation Desk - Agents

Location: Bangalore

Experience: 4-7

Must have:

Own end-to-end progression of complex, high-impact, aging, repeatedly reassigned or business-critical tickets until service restoration and confirmed closure.

Act as the central coordination point across Service Desk, L2/L3, application, infrastructure, security, ServiceNow and vendor teams, maintaining clear accountability

Service Desk,E2E,Escalation Desk, ServiceNow, Major Incident Management