Service Desk Coordinator

WE'RE HIRING AS A SERVICE DESK COORDINATOR AT MUMBAI!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Service Desk Coordinator to act as the central liaison between customers, engineers, and internal teams. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From coordinating complex service requests to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You'll Do:

• Act as the main liaison between external customers/partners, internal engineers, and the service desk team—managing dispatch tickets, SLA compliance, and coordination of purchase orders, ASO support, and backfill engineer availability.
• Oversee timely resolution of technical and operational issues in ServiceNow, assign and track tickets, reduce backlog, and keep stakeholders informed of incident progress and resolution.
• Generate service performance reports, maintain documentation and knowledge base articles, support audits and service reviews, and assist in onboarding new customers/partners to service desk processes.

What You Need:

• 2–4 years experience in a service desk, customer support, or service coordination role.
• Strong ServiceNow experience, including ticket handling, SLA tracking, and reporting.
• Excellent communication, interpersonal, and organizational skills with strong multitasking abilities.
• Analytical mindset with exceptional attention to detail and a customer-focused, proactive approach to problem-solving.
• Preferred: ITIL certification, experience with other IT ticketing tools, and a background in IT service management or help desk environments.

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your coordination and service management expertise directly enhance user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in Mumbai and be at the forefront of IT service excellence!