Service Desk Associate

Job Title Service Desk Associate

Location Gurugram

Experience 1-4 years

Skills Good Communication, Desktop & Technical troubleshooting

Job Description

• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
• Willingness to work in any shifts including night shifts and weekends
• Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
• Should be flexible for voice support
• Ability to understand customer issue and route to appropriate team
• Must be a strong cross-team collaborator
• Requires ability to thrive in a demanding, fast paced
• 24*7*365 operations support environment, which may require working after normal business hours or weekends.
• Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's