Service Desk Analyst

Service Desk Analyst

Experience: 4 years to 6 years

Location : Delhi/NCR

Interview Mode: Virtual Drive

Interview Date: 06-Aug-26

Interview Time: 10 AM to 5 PM

Must-Have

Key Responsibilities

• Provide advanced first-line support for devices, applications, and access issues
• Troubleshoot Windows 11 issues
• Manage accounts in AD, Entra ID
• O365 concepts
• Support Intune devices and resolve policy/app issues
• Perform SCCM troubleshooting
• Intune MDM
• Log and resolve incidents within SLAs
• Conduct initial problem analysis and document findings
• Assist users with OneDrive, Teams, Outlook, and Microsoft 365
• Monitor systems and infrastructure alerts
• Perform triage, correlate incidents, and assess impact
• Coordinate with resolver teams during outages
• SolarWinds knowledge
• Track service health and recurring alerts
• Support maintenance tasks and ensure uptime

15 years of Continuous Education.