Service Desk Analyst (German Language – L1 Support)

Hello All,

Greetings from ZettaMine!!!

Job Title: Service Desk Analyst (German Language – L1 Support)

Years of Experience: 5+ Years

Location: Bangalore

Notice Period: Immediate Joiners

Primary & Secondary Skills:

• Primary: German Language Proficiency (C1 and above), Service Desk Support
• Secondary: Windows Support, Networking, Active Directory, O365

Job Overview:

We are looking for a skilled Service Desk Analyst with strong German language proficiency (C1 level or above) to provide Level 1 technical support. The candidate will be responsible for handling end-user queries, troubleshooting technical issues, and ensuring timely resolution while maintaining high customer satisfaction.

Key Responsibilities:

L1 Technical Support:

• Handle inbound calls and service desk tickets efficiently
• Address and resolve basic L1 level queries from end users
• Diagnose and resolve issues related to Windows applications
• Perform basic troubleshooting for Internet, LAN, and WAN connectivity issues
• Escalate unresolved issues to the appropriate resolver group via IT ticketing systems
• Remotely install, upgrade, support, and troubleshoot Windows OS and authorized desktop applications on laptops/desktops
• Install, upgrade, and troubleshoot printers and related hardware
• Perform preventive maintenance on computers, laptops, and printers
• Customize and configure desktop hardware as per business requirements
• Manage email accounts including creation and distribution lists in Office 365
• Administer user accounts (creation, modification, password reset) in Active Directory
• Provide guidance to end users on basic software, hardware, and peripheral usage
• Take ownership of issues and ensure proper documentation in ITSM tools
• Configure mobile devices (iPad, iPhone, Android) for enterprise connectivity
• Maintain basic knowledge of Networking, Virtualization, Outlook, Windows, Mac OS, and web-based applications

Customer Focus:

• Deliver timely and accurate resolution of technical issues
• Demonstrate excellent communication skills
• Identify and escalate critical issues that may impact business operations

Technical Skillset – Must Have:

• Networking experience in LAN/WAN environments
• Good knowledge of Active Directory
• Citrix
• Office 365 (O365)
• Microsoft Windows
• Mobile Operating Systems (Android/iOS)
• Antivirus tools

If you are interested kindly share your updated CV to [Confidential Information] or WhatsApp to 6302404863.

Thanks & Regards,

Aruna.M