Service Desk Analyst

Job Title: Analyst II, Service Desk

Experience: 3-5 Years

Job Location: Remote, India

Company Overview

Ensemble Health Partners India, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines advanced AI-driven analytics with tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. These AI-powered solutions are actively running in production, continuously optimizing processes and delivering data-driven insights at scale. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.

Position Overview:

The Service Desk Analyst will be responsible for providing technical support services to the organization. This position will be focused on diagnosing/resolving IT related problems and creating/assigning tickets to appropriate groups as needed. They will need to proactively escalate any issues that require additional attention. In addition to a bachelor's degree/IT certification we are looking for strong self-starters able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.

Roles & Responsibilities

• Field incoming support requests from the Service Desk call center and IT support portal.
• Provide end user support by diagnosing and resolving problems thru both questioning techniques and the use or remote diagnostics.
• Document all information related to calls in the IT Ticketing system.
• Prioritize and escalate incidents to 2nd level support as needed.
• Understand basics of client-based systems.

Required Skills

• Clear speaking language with US and Global associates.
• Basic computer troubleshooting skills.
• Ability to be online and taking new calls throughout shift with reliable connectivity.
• Ability to learn the role and maintain the information to provide excellent service to associates.
• Hands-on experience with ticketing systems.

Why Join US

• We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers bottom line.
• We offer you a great organization to work for, where you will get to do best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.
• We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.

Associate Perks + Benefits

• Health Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.
• Term Insurance for the associate.
• Professional Development Program and Reimbursements.
• Company Swags- Welcome Packages, Work Anniversary Swags