Service Desk Analyst

HTC – A brief profile

Established in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery Methodology that enables the seamless delivery of outsourced IT services. HTC has global delivery centers across the globe.

About the Job

We are seeking a Service Desk Analyst with good communication and good experience in ticketing system (ServiceNow).

Skill Requirements:

• 2–5 years of experience in an IT support/help desk environment.
• Excellent communication skills (English)
• Experience in Windows OS, MS Office Suite, email clients, printers, and networking fundamentals.
• Excellent troubleshooting and problem-solving abilities.
• Ability to multitask and handle a high volume of support requests.
• Provide excellent customer service and maintain a high level of user satisfaction.
• Assist in identifying recurring issues and contribute to knowledge base updates.
• Log, categorize, and prioritize incidents and service requests in the ITSM tools.