Service Desk Agent

Role

You will work as a full-time commercial employee in the IT Service Administration department in our office in Bangalore - for one of the best IT service providers in the world. You will work in international project management supporting our service delivery managers.

Your tasks include:

• Ticket handling for requests dealing with server hardware
• Coordination of our field service engineers across US
• Handling the orders of hardware spare parts
• Being the first point of contact for our engineers

Requirements

• Excellent English skills in oral and written
• Ideally first experience in dispatching
• Willingness to work in shifts also covering night times and weekends
• Willingness to multi-task and move across different requirements , accept changes and be flexible

Benefits

• Buddy program
• Health insurance
• Mobile working
• Onboarding program
• International environment
• Job with purpose
• Mentor program
• Onboarding program

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.