Service Desk Agent

Organization:At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title:Service Desk Agent (IT Service Desk)
Location: Manyata Tech Park, Bangalore
Business & Team: CTO & End User Experience (EUX)

Impact &contribution:We are seeking an experienced Support Agent to join our Global IT Service Desk team. As a Service Desk Agent, you will be responsible for providing technical support to our colleagues via phone, email, and other communication channels. Joining EUX means you will be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group

Roles & responsibilities:

• Provide technical support to CBA colleagues via phone, email, and other communication channels

• Log, track, and resolve technical issues in a timely manner

• Timely escalation to Major incident Management where appropriate

• Escalate complex issues to appropriate technical teams

• Provide excellent customer service to colleagues

• Participate in the maintenance and improvement of the IT Service Desk knowledge base

• Communicate with colleagues to provide updates on issue resolution status

Essential skills:

• Excellent customer service, verbal and written communication skills

• Strong problem-solving skills

• 3+ years of experience working in a Global Service Desk role.

• Knowledge of Windows operating systems, Microsoft Office, and basic networking concepts.

• Service Now experience is preferred, other Industry standard certifications are a plus.

Education Qualification: Bachelor's degree or Master's degree in Engineering in Computer Science/Information Technology.