Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
Expertise in mapping current-state processes (as-is) and designing future-state processes (to-be), including detailed journey maps and service blueprints.
Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
Skilled in conducting user research and usability testing to gather insights and validate design decisions.
Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences
