Service Delivery Supervisor

Unilode manages the world's largest outsourced fleet of ULDs (Unit Load Devices) and owns the largest global network for the maintenance and repair of containers, pallets, and inflight food service equipment. Our outsourcing solutions help our customers improve business performance and deliver efficiencies and operational benefits.

Role overview:

The role of the Service Delivery Supervisor (SDS) is to supervise, validate, and control day-to-day on-the-ground service delivery activities, ensuring Unilode ULD pooling operations are executed accurately and consistently, in line with defined procedures and governance requirements. The role provides direct oversight of operational tasks, validates physical ULD records against system records, manages discrepancies to improve the cost of non-quality, and ensures evidence is captured correctly. The Service Delivery Supervisor plays a critical role in maintaining compliance with frontline operations, stakeholder relationships, station discipline, operational accuracy, and readiness to escalate, in conjunction with OCC.

What's in it for you:

• 15 days of annual leave
• Pension contribution
• Medical insurance

You:

You will add to our quality culture if you can bring:

• Experience in operational, logistics, or service delivery environments.
• Proven ability to supervise day-to-day operational activities at station or team level.
• Strong understanding of operational procedures, compliance requirements, and safety practices.

For your application to be considered please apply directly to us here:

Service Delivery Supervisor BOM