Service Delivery Manager
Service Delivery Manager
Zensar Technologies- Posted 5 hours ago
- Be among the first 10 applicants
Job Description
Hiring: Infrastructure Service Delivery Manager (Hands On Infrastructure Operations)
We are looking for a Hands On Infrastructure Service Delivery Manager who is passionate about managing enterprise infrastructure operations and not just governance/reporting. This role requires someone who has grown through Infrastructure Operations and can lead teams while understanding the technology landscape across multiple towers.
Responsibilities
- Own end-to-end Infrastructure Operations and Managed Services delivery.
- Manage Infrastructure Towers including: Windows & Linux Servers
- Azure / AWS Cloud
- Network Operations
- Active Directory & Identity Management
- Backup & Storage
- Security Operations
- End User Computing / Service Desk
- Drive Incident, Problem, Change, and Service Request Management.
- Ensure SLA, KPI, and Customer Satisfaction targets are consistently achieved.
- Lead Major Incident Management and customer escalations.
- Conduct Weekly, Monthly, and Quarterly Service Governance Reviews.
- Drive automation, process improvement, and operational excellence initiatives.
- Manage transition-to-operation activities for new projects and services.
- Lead infrastructure teams, resource planning, performance management, and skill development.
- Ensure compliance with audit, security, and regulatory requirements.
- Manage third-party vendors and hosted Data Center operations.
Required Experience
- 8+ years of overall experience.
- Minimum 4+ years in Infrastructure Service Delivery / Infrastructure Operations Management.
- Strong experience managing enterprise Managed Services engagements.
- Hands-on understanding of: Windows / Linux Administration
- VMware / Virtualization
- Networking
- Storage & Backup
- Active Directory
- Cloud Platforms (Azure/AWS)
- Service Desk / EUC Operations
- Experience handling customer-facing delivery and executive governance.
- Strong knowledge of ITIL processes.
- Experience managing L1/L2/L3 support teams.
- Exposure to infrastructure transformation, cloud migration, and automation initiatives.
More Info
Key Skills
Service Desk EUC Operations
Storage Backup
About Company
Skills:
Servicenow, SLA, automation, KPI, ITIL-based service management processes, service performance management, Process Optimization, enterprise ITSM tools, Forecasting, budgeting, productivity optimization, financial management, CSAT, Resource Planning
Skills:
Network Services, End User Computing, Backup Storage, Active Directory Identity Management, ITIL-based service management practices, Monitoring and automation tools, Security Operations
Skills:
Intune, Okta, Microsoft 365, virtualization, Enterprise Applications, Infrastructure Endpoints, Endpoint platform support, Active Directory, Jira ecosystem, Jira Software, Jira ITSM workflows, Mac management, Jira Service Management