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. Degree in Information Technology, Computer Science, Engineering, or a related field.
. Minimum 5-8 years of experience in service delivery, operations management, or technical support environments.
. Experience managing mission-critical systems or large-scale enterprise platforms.
. Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
. Strong experience in incident management, problem management, and customer handling.
. Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
. Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
. Strong analytical, troubleshooting, and coordination skills.
. Excellent communication and stakeholder management skills.
Job ID: 147866017
Skills:
It Service Management, Iso 27001, Incident Management, Qa Management, network protocols and standards, Iso 9001, IT Configuration Management, IT Security Management, IT Security Compliance
Skills:
Cloud Computing, Itil Framework, Automation Tools, Agile Methodologies, Incident Response, Service Management, Project Management, Data Analysis, Risk Management, Vendor Management
Skills:
Devops, Automation Tools, Cloudwatch, Gcp, Incident Management, Itil, Azure, AWS, FinOps, cost management, Azure Monitor
Skills:
Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership
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