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  • Posted 2 days ago
  • Over 100 applicants
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Job Description

Responsibilities:

  • Own implementation of software/product at multiple locations (malls, food courts, airports, etc.) to capture automated daily sales data from outlets
  • Maintain end-to-end accountability for customer satisfaction and delivery excellence
  • Periodically reconcile data and coordinate with brands for data analysis
  • Follow up with brands for new integrations and drive governance meetings and reporting on project status
  • Enforce standard methodologies, processes, and tools
  • Lead and motivate teams, holding them to high standards, discipline, and accountability
  • Support and train junior employees to ensure job readiness
  • Identify and monitor project risks proactively
  • Assess customer feedback and improve procedures accordingly
  • Provide timely support and troubleshooting to malls, retailers, and project teams
  • Build and sustain productive relationships with clients and stakeholders
  • Address escalations with mall management
  • Ensure delivery consistency as per SLA
  • Review reports prepared by team before sharing with clients
  • Identify unique or recurring project issues and provide inputs for resolution
  • Maintain and update knowledge base of tickets and issues
  • Develop, support, and implement moderate complexity projects
  • Drive achievement of targets related to new ADSR integrations
  • Conduct weekly project huddle calls and regular one-on-one briefings with direct reports

Required Skills:

  • Significant experience in customer service and business management roles
  • Experience in professional services industry preferred
  • Managing external vendors and commercial negotiations
  • Excellent relationship-building and interpersonal skills, including cross-cultural competence
  • Strong leadership qualities and passion for building high-performing teams
  • Excellent oral and written communication skills
  • Strong organizational and presentation skills
  • Team management experience

More Info

Job Type:
Industry:
Employment Type:
Open to candidates from:
Indian

About Company

About the company:

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for technology services and products and also benchmarks an even higher level of process and delivery standards.

It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognised by CEO Insights.

WovVTech has developed patent pending aPaaS platform & framework using artificial intelligence and cloud computing that reduces the coding effort by 30-50%

Customers form the core of all the solutions. We get out of our cubes and see the real world to build great WovV products.

Visit us at : https://wovvtech.com/

Be the next WovVScion :

This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.

Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.

Our people are our culture and a huge part of what makes us a little more WovV every single day
We know you’re happiest when you’re learning new things, so each new assignment will give you an opportunity to do things differently, explore new technologies and challenge the status quo!

Benefits and Perks:
• Work from Home / Remote Working
• Flexibility in timings
• 5 Days working
• Team Outing
• Performance Bonus
• Employee reference bonus policy
• Exciting career path with an exponentially growing company
• Learning opportunities with energetic mobile CoE team
• Fun activities
• Abroad opportunities
• Deserving compensation

Job ID: 123848445