Service Delivery Manager-Retail domain

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Job Description

Your Role

Lead retail application support teams to ensure smooth, business‑critical operations.
Own and manage Major Incidents, including coordination, communication, and RCA to leadership.
Ensure stability of complex, legacy retail applications with multiple interfaces, batches, and vendors.
Collaborate with engineering, infrastructure, and third‑party vendors for end‑to‑end service delivery.
Provide operational reporting, stakeholder communication, and on‑call coverage as needed.

Your Profile

Strong Service Delivery / Application Support leadership experience in the retail industry.
Proven expertise in Major Incident Management, RCA preparation, and high‑pressure problem solving.
Hands‑on background as a lead developer in Ecommerce or Warehouse Management systems.
Solid understanding of Retail domain processes: Product & Merchandising, Supply Chain, WMS.
Excellent communication skills; experience managing legacy systems, vendors, and shift/on‑call models.

What You'll Love About Working Here

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.