Service Delivery Manager (Oracle Cloud Infrastructure)

Key Responsibilities

• Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments.
• Monitor service performance and ensure compliance with agreed SLAs and KPIs.
• Lead incident, problem, and change management activities.
• Coordinate with vendors, support partners, and internal stakeholders to resolve issues and improve service quality.
• Drive continuous service improvement initiatives and operational efficiency.
• Prepare and present service reports, dashboards, and operational reviews.
• Ensure cloud infrastructure is secure, stable, and compliant with organizational policies.
• Support capacity planning, backup, disaster recovery, and business continuity activities.
• Manage escalations and coordinate resolution of critical incidents.
• Lead and mentor operations and support teams.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT Service Delivery or Infrastructure Operations.
• Hands-on experience managing Oracle Cloud Infrastructure (OCI) environments.
• Good understanding of Oracle Cloud services, networking, compute, storage, and security.
• Experience managing cloud operations, incident management, and vendor performance.
• Familiarity with ITIL processes and service management best practices.
• Strong stakeholder management and communication skills.
• Experience in managing enterprise or government cloud environments is an advantage.

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.