Service Delivery Manager (Oracle)

Responsibilities

• Manage the day-to-day operations, support, and availability of Oracle application systems, ensuring service performance meets agreed SLAs and KPIs.
• Oversee Oracle data integrations with Learning Management Systems (LMS) and ensure operational readiness during peak academic periods.
• Coordinate incident, problem, and change management, including major incident escalations, root cause analysis, and Oracle patch releases.
• Manage vendor performance, service reviews, and stakeholder engagement to ensure quality service delivery.
• Lead and mentor the operations team, plan resource capacity, and drive continuous service improvements.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Business Information Systems, or a related discipline.
• 7–10 years of IT service delivery or operations management experience, with at least 3–5 years supporting enterprise Oracle environments.
• Experience with Oracle applications, Oracle Database, APIs, middleware, ETL, and LMS integrations.
• ITIL v3/v4 certified with experience using ITSM tools such as ServiceNow or Jira.
• Strong stakeholder management, vendor management, leadership, communication, and problem-solving skills.
• Experience in the Higher Education or Singapore public sector is an advantage.

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.