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Michael Page

Service Delivery Manager

Michael Page
Singapore
7-9 Years
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  • Posted 25 days ago
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Job Description

  • Industry leadership and innovation
  • Opportunities to work on outstanding technologies on logistics solutions

Firmenprofil

A Singapore-based global transportation and supply chain solutions provider, recognised as one of the largest home-grown enterprises in Southeast Asia.

Aufgabengebiet

Service Delivery & Operations

  • Oversee end-to-end service delivery to ensure quality and consistency
  • Monitor and manage service performance against SLAs, KPIs, and OLAs
  • Ensure timely resolution of incidents, service requests, and escalations
  • Coordinate with technical teams to resolve complex issues

Stakeholder Management

  • Act as the primary point of contact for clients/customers
  • Build and maintain strong client relationships
  • Conduct regular service review meetings with stakeholders
  • Manage expectations and ensure customer satisfaction

Incident & Problem Management

  • Ensure major incident handling and communication
  • Lead root cause analysis (RCA) and implement preventive measures
  • Drive continuous improvement to reduce recurring issues

Team & Vendor Management

  • Manage and guide service delivery teams (internal/external)
  • Collaborate with vendors/partners to ensure service standards
  • Support resource planning and team performance management

Process Improvement & Governance

  • Drive ITIL best practices (Incident, Problem, Change, Service Request)
  • Identify areas for service improvement and cost optimization
  • Ensure compliance with organizational policies and standards

Reporting & Metrics

  • Prepare service reports, dashboards, and performance metrics
  • Analyze trends and recommend improvements
  • Track customer satisfaction (CSAT) and service quality

Anforderungsprofil

  • Strong understanding of ITIL framework
  • Excellent communication and stakeholder management skills
  • Strong problem-solving and analytical abilities
  • Experience in IT service management tools (e.g., ServiceNow, Remedy, Jira)
  • Ability to manage multiple priorities and escalations
  • Leadership and team management skills
  • Minimum 7 years of experience in IT service delivery or operations
  • Experience managing client-facing roles and SLAs
  • Background in infrastructure, applications, or managed services

Vergütungspaket

Opportunities to work on outstanding technologies on logistics solutions

Industry leadership and innovation

Kontakt

Referenznummer: JN-052026-7017059

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Transportation And Supply Chain Solutions
Employment Type:
Full time

About Company

Michael Page

Job ID: 147879549

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Last Updated: 24-05-2026 07:14:39 PM
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