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Service Delivery Manager

ITCAN Pte Limited
4-7 Years
SGD 0.72 - 0.96 LPA
Singapore
Quick Apply
  • Posted 5 days ago
  • Over 50 applicants have applied

Job Description

  • The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.
  • The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
  • Ensure Incident Management processes are followed effectively (ie SRT's escalation and notification).
  • Process management and co-ordination for PIR's and RCA's for incidents affecting their respective customers, in conjunction with the Problem Management, ensuring the appropriate Business implement actions to prevent reoccurrences of the same issue.
  • Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized.
  • Coordinating Change Management activities as required.
  • Identify, implement and drive service improvements to increase customer satisfaction.
  • Forecast resource demand to ensure can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
  • Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers.
  • Work with Business to integrate new, enhanced and existing service offerings for the account.
  • Take a positive leadership role in both and customer businesses by demonstrating core values.
  • The Service Delivery Manager may supply input to the customer Annual Technology Plan.
  • Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
  • Work with Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
  • Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
  • Work with Internal teams for delivering the services beyond BAU with additional revenue generated

About Company

ITCAN PTE LTD , headquartered in Singapore, offers a full spectrum of integrated IT S/W Solutions & Services.

Empowered to deliver enterprise client Server or web based solutions across the entire value chain, spanning on - site consulting services to turn key S/ W projects

Regional Offices : Malaysia / Australia / HKG /

Clients in : Europe / US / Canada /China / Japan / Middle East

Multi Awards Winner : E50 , APEA, AREA, SOE , ASME, SIEA , AEA, TGE, (Visit Website for more details)

Job ID: 104213507

Last Updated: 27-08-2026 08:49:06 AM
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