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Service Delivery Manager
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Service Delivery Manager
Infosys Limited- Posted a month ago
- Over 100 applicants have applied
Job Description
Responsibilities :
Key Responsibilities: DMND Lifecycle Management: o Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the entire DMND lifecycle. o Close knowledge of the business o Gather client requirements. o Qualify client needs. o Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert. o Submit project quotes to the client. o Construct project plans with all stakeholders. o Place orders with various suppliers. o Follow up on actions with project contributors. o Provide client reporting. o Monitor project budget. o Implement the technical solution with the Managed Service Provider (MSP). o Ensure handover to MSP support teams.Technical and Professional Requirements:
Key Responsibilities: DMND Lifecycle Management: o Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the entire DMND lifecycle. o Close knowledge of the business o Gather client requirements. o Qualify client needs. o Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert. o Submit project quotes to the client. o Construct project plans with all stakeholders. o Place orders with various suppliers. o Follow up on actions with project contributors. o Provide client reporting. o Monitor project budget. o Implement the technical solution with the Managed Service Provider (MSP). o Ensure handover to MSP support teams.More Info
Key Skills
SAP Industry Solution
Foundational
SAP Telecommunications
SD LAN
Demand Management Cloud
Network-Others
About Company
Skills:
Itil, Problem Management, Incident Management, Change Management, It Service Management, Sla Management, Operational Metrics, Leadership Analytics, Stakeholder Management, Service Monitoring Tools, Continuous Improvement, Client Communication, Customer Satisfaction, Operations Support, Dashboard Reporting, Production Support, Escalation Management, Kpi Monitoring, Service Reviews, Service Delivery Governance, Ticketing Platforms, service continuity, Team Leadership, Cross-functional Coordination, executive reporting
Skills:
Virtualization, Databases, Networking, Middleware, It Service Management, Itil, Cloud Computing, Mainframe, open systems