Job Summary
We are looking for an experienced Service Delivery Manager to lead and manage Data Center operations, telecom network operations, and field service teams. The role requires strong leadership capabilities to ensure smooth service delivery, operational excellence, and successful project execution
while complying with telecom regulatory standards.
Key Responsibilities
Lead and manage Data Center operations to ensure high availability and reliability of infrastructure and services.
Oversee end-to-end project operations and maintenance, ensuring all deliverables are completed within defined SLAs and timelines.
Manage telecom network operations, including monitoring, troubleshooting, and incident management.
Coordinate with field operations teams for installation, maintenance, and network support activities.
Manage fiber network transitions, upgrades, and deployment activities.
Ensure compliance with DoT (Department of Telecommunications) and TRAI regulatory guidelines.
Monitor operational performance and ensure compliance with service quality standards, KPIs, and SLAs.
Lead incident management, escalation handling, and root cause analysis for network and infrastructure issues.
Work closely with clients, vendors, and internal stakeholders to ensure seamless service delivery.
Lead, mentor, and manage large operational teams of 300+ engineers and support staff.
Required Skills & Qualifications
Strong knowledge of Data Center operations and infrastructure management.
Good understanding of telecom network architecture and fiber infrastructure.
Knowledge of DoT and TRAI guidelines and telecom regulatory compliance.
Strong leadership, communication, and problem-solving skills.
Ability to manage large teams and multiple operational projects simultaneously.
Preferred Experience
10+ years of experience in Data Center operations, telecom network operations, or service delivery management.
Experience working in telecom, ISP, or network infrastructure environments.
Proven experience in leading large operational teams (300+ members).
Knowledge of service management processes and SLA governance.
