Service Delivery Manager I

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

. Financial Reporting & Consolidation: Manage end-to-end accounting operations, including inter-company eliminations, accruals, and sub-ledger closures for US GAAP, UK GAAP, or Ind AS.

. Global Taxation: Oversee international tax compliance, including preparing tax returns, transfer pricing documentation, and liaising with global tax authorities.

. Audit & Reconciliation: Review financial statements and perform statutory ledger reconciliations to ensure audit readiness and resolve complex accounting discrepancies.

. Process Transition & Optimization: Lead knowledge transfer from client companies to the BPO team, and drive automation or process improvements using advanced tools.

. Team Leadership: Manage and mentor large teams (50+ members), ensuring SLAs (Service Level Agreements) and strict deadlines are met for client deliverables.

. Client Management: Act as the primary financial liaison for overseas clients, addressing queries and providing strategic business insights.

Key Skills and knowledge:

. 3+ Years of post-qualification experience in accounting, auditing, or taxation (experience in BPO/KPO, Big 4 firms, or managing US/UK clients is highly preferred).

. Hands-on proficiency in ERP systems (e.g., SAP, Oracle NetSuite, QuickBooks) and advanced Microsoft Excel.

. Excellent verbal/written communication, analytical problem-solving, and the ability to work in flexible shifts to match client time zones.

Educational Qualification:

Fully Qualified Chartered Accountant (CA).

Disclaimer:

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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