Job Title: Service Delivery Manager Cybersecurity
Location: Onsite Gurugram, Haryana, India
Company: Fluidech IT Services Private Limited
Employment Type: Full-Time
Company Overview
- Fluidech is a technology consulting and managed services firm focussed on cybersecurity. Founded in 2014 and headquartered in Gurugramand today with a client base spanning over 100 organizations worldwide, Fluidech designs IT solutions aligned with business objectives, fostering trusted relationships and delivering measurable performance improvements.
- Established as a born-in-the-cloud company, Fluidech has evolved into a trusted technology partner that helps businesses build (Cloud & Infrastructure), automate (DevOps), and secure (Cyber Security services). Our solutions span diverse industry verticals, aligned with each client's business goals.
- In addition to holding ISO 9001 and ISO 27001 certifications, and an award-winning cybersecurity team, the company has a strong value proposition in its GRC services across frameworks including but not limited to NCIIPC's CAF, SEBI's CSCRF, and others.
Position Overview
- We are seeking a results-driven Service Delivery Manager (SDM) with strong experience in cybersecurity services delivery to lead end-to-end execution of client engagements across managed and consulting services.
- The ideal candidate will bring a blend of technical understanding, client management expertise, and operational leadership, with a proven track record of delivering cybersecurity projects and managed services (SOC, SIEM, GRC, Cloud Security, etc.) within defined SLAs, timelines, and quality benchmarks.
- This role is critical in ensuring consistent service excellence, customer satisfaction, and scalable delivery operations.
Key Responsibilities
Service Delivery & Operations
- Own end-to-end delivery of cybersecurity services across multiple client accounts.
- Ensure adherence to SLAs, KPIs, and contractual commitments.
- Manage delivery of services such as:
- SOC / SOCaaS operations
- SIEM implementation & management
- Vulnerability management & VAPT
- GRC / compliance (ISO 27001, SOC 2, regulatory frameworks)
- Cloud & infrastructure security
- Drive service quality, uptime, incident response efficiency, and reporting accuracy.
Client & Stakeholder Management
- Act as the primary point of contact for clients on delivery matters.
- Build strong relationships with CXOs, CISOs, and IT leadership.
- Conduct regular governance calls, service reviews, and escalation management.
- Ensure high CSAT and account retention, while identifying growth opportunities.
Team Leadership & Delivery Governance
- Lead cross-functional teams including SOC analysts, engineers, consultants, and partners.
- Ensure optimal resource allocation, workload management, and team performance.
- Establish delivery frameworks, playbooks, and SOPs.
- Mentor teams and drive a high-performance, accountable delivery culture.
Project & Program Management
- Oversee onboarding, transition, and steady-state delivery of new accounts.
- Manage project timelines, risks, dependencies, and change requests.
- Ensure structured execution using frameworks like Agile / ITIL / PMP methodologies.
- Drive continuous improvement across delivery processes.
Compliance, Risk & Quality Assurance
- Ensure compliance with internal standards and external frameworks (ISO 27001, SOC 2, etc.).
- Identify delivery risks and implement mitigation strategies.
- Drive audit readiness and support internal/external audits.
- Maintain documentation, reporting, and governance artefacts.
Business Growth & Value Creation
- Identify upsell and cross-sell opportunities within existing accounts.
- Collaborate with sales and pre-sales teams for solutioning and proposals.
- Contribute to capability building in emerging areas (XDR, Zero Trust, Cloud Security, etc.).
Qualifications & Skills
Education & Experience
- Bachelor's degree in engineering, IT, or related field (MBA preferred).
- 812 years of experience in IT services, with 5+ years in cybersecurity delivery roles.
- Proven experience managing enterprise cybersecurity engagements.
Core Competencies
- Strong understanding of:
- SOC operations, SIEM (Splunk, Sentinel, QRadar, etc.)
- GRC frameworks (ISO 27001, NIST, SOC 2)
- Cloud security (AWS, Azure, GCP)
- Network & endpoint security
- Hands-on exposure to managed services delivery models (24x7, 8x5, hybrid).
Certifications (Preferred)
- ITIL / PMP / PRINCE2
- CISSP / CISM / CISA
- ISO 27001 Lead Implementer / Auditor
Soft Skills
- Excellent communication and executive presence
- Strong problem-solving and decision-making ability
- High ownership, accountability, and stakeholder empathy
- Ability to operate in fast-paced, client-driven environments
Why Join Fluidech
- Be part of a fast-growing company driving innovation in cybersecurity and cloud.
- Collaborate with an award-winning team and dynamic leadership.
- Take ownership of high-impact, enterprise-scale cybersecurity engagements.
- Work in a culture that values trust, transparency, and employee growth.
Benefits
- Competitive compensation with performance-based incentives
- Health insurance and wellness support
- Learning & development opportunities, including certifications
- Cross-functional exposure and accelerated career growth
- Inclusive, engaging workplace with regular team-building activities
