About The Role
We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships.
Requirements
- Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations.
- Proven experience managing SIAM functions in a global delivery model.
- ITIL Certification is mandatory.
- Relevant PMP Certification is a plus.
- Experience working with UK or international clients is highly desirable.
- Ability to work in a dynamic environment and manage multiple priorities.
- Experience in managed services environments.
- Familiarity with tools like ServiceNow, SCCM, and other ITSM platforms.
- Ability to work collaboratively across time zones and cultures.
