Service Delivery Manager

About The Role

We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships.

Requirements

• Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations.
• Proven experience managing SIAM functions in a global delivery model.
• ITIL Certification is mandatory.
• Relevant PMP Certification is a plus.
• Experience working with UK or international clients is highly desirable.
• Ability to work in a dynamic environment and manage multiple priorities.
• Experience in managed services environments.
• Familiarity with tools like ServiceNow, SCCM, and other ITSM platforms.
• Ability to work collaboratively across time zones and cultures.