Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Service Delivery Supervisor / Agile Scrum Master (Open Payment Framework)
About The Team
This role is a part of our OPF team. FIS Open Payment Framework (OPF) is a set of reusable and extensible components, frameworks, and technical services which can be assembled in different configurations to build a personalized Payment Processing System. From the Open Payment Framework, FIS has created predefined solutions around the bank payment hub, including Domestic & International payments (XCT), SEPA Direct Debits & CreditTransfers (SEPA), SCT INST , UK Faster Payments, Immediate Payments, eBanking (EBK), Business Payments (BP), NPP, BACS, US ACH.
What You Will Be Doing
Are you curious, motivated, and forward-thinking At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun.
What You Bring
General responsibilities
- Aligning with Service Delivery Manager in delivering key win for each customer
- Assist the Service Delivery Manager in maintaining a clear and prioritized product backlog, ensuring requirements are well-defined and ready for development
- Shield the Team Protect the team from external interruptions and distractions, allowing them to focus on sprint goals and deliverables
- Process Improvement Facilitate continuous process enhancements to increase team efficiency and product quality
- Stakeholder Management Liaise with stakeholders to ensure alignment between business objectives and team deliverables
- Change Agent Champion Agile transformation and adoption, supporting organizational change initiatives
- Work with the team in managing tickets and delivering releases
- Working experience with tools Jira, planning tools (MPP), estimation methodologies, quality assurance, CI/CD, and risk management
- Working with managers and stakeholders for budget forecasting
Strong Communication Skills.
- Exposure to AI tools and driving the initiatives for bringing efficiency and optimization
- Experience working in both support and maintenance
- Track progress of each support ticket, ensuring all are up to date
- Maintain ticket hygiene to ensure key data fields are filled and correct
- Facilitate Scrum Events Organize and moderate daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they are effective and focused
- Remove Impediments Identify and eliminate obstacles that hinder the team's progress, advocating solutions and resources as needed
Qualifications And Skills
- Bachelor's degree in Computer Science, Business, or related field (preferred)
- Certified Scrum Master (CSM) or similar Agile certification
- Strong understanding of Agile frameworks and Scrum methodology
- Excellent communication, facilitation, and interpersonal skills
- Problem-solving mindset with a focus on continuous improvement
- Experience working with cross-functional teams in a dynamic environment
- Open to work on shifts, if required
Desirable Experience
- Automation experience
- Experience working with CI/CD tools
- Knowledge of Cloud technologies
- Preferably with experience in Banking or Payments domain but not required
What We Offer You
- A multifaceted job with a high degree of responsibility and a broad spectrum of
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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