Service Delivery Lead
Job Description
- Experience - 14+ years
- Salesforce experience is mandatory – candidates should have actual Salesforce project/production support experience, not just Salesforce mentioned in the skills section.
- Experience in end-to-end Service Ownership / Application Support should be clearly visible.
- Strong experience in SLA, ticket management, P1/P2 incidents, escalations and RCA.
- Experience in WSR/MSR/MBR/QBR, service reporting and customer governance.
- Experience in Salesforce release/change management and impact assessment.
- Resource and capacity management, including leave/backup planning.
- Experience in service improvement, cost optimization and operational efficiency.
- Exposure to Salesforce security, UAR, compliance and InfoSec is preferred.
- Strong customer and stakeholder management experience.
- Profiles that are mainly BA/Functional/Product Owner profiles with strong Service Ownership experience.
More Info
Key Skills
Salesforce security
UAR compliance
resource and capacity management
InfoSec
customer governance
leave backup planning
WSR MSR MBR QBR service reporting
Salesforce release change management
P1 P2 incidents escalations
SLA ticket management
About Company