Job Profile : Service Delivery Lead
Location : Dwarka sec 28
Salary : upto 25000pm
Experience : 1 -3 yrs
Employment Type : Full Time
Facility : Cab Facility
Job Overview
We are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. The ideal candidate will have a knack for project management and is adept at handling service delivery oversight and issue resolutions.
Qualifications and Skills
- Proven experience in issue resolution to ensure customer satisfaction and operational efficiency (Mandatory skill).
- Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements (Mandatory skill).
- Experience in tracking delivery boys to ensure smooth logistical operations (Mandatory skill).
- Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality.
- Strong vendor management skills to negotiate and manage relationships with service providers.
- Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience.
- Exceptional communication skills to interact effectively with clients, team members, and stakeholders.
- Solid technical knowledge to understand and oversee technical implementations and service delivery processes.
Roles and Responsibilities
- Oversee and manage service delivery operations to ensure compliance with quality standards and company policies.
- Coordinate with the project management team to streamline processes and improve service delivery efficiency.
- Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems.
- Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries.
- Maintain strong relationships with vendors to ensure service delivery alignment with business goals.
- Facilitate communication among team members, vendors, and clients to support service delivery objectives.
- Monitor service delivery metrics and report on performance, identifying areas for improvement.
- Ensure all operations align with business strategies and contribute to achieving organizational goals.
