Job description
- Own the successful development and creation of Global Model for Digital Building Service Delivery & Execution. Build the framework, process, technology, and support the execution at central hub and with key countries.
Lead the Design for Services Delivery
- Build a vision on the Services Delivery for the Digital Buildings Scope
- Influence the new service offers with Offer Managers to define the onboarding & operations delivery model
- Develop the service strategy related to: tools & technology, systems & processes, local & remote delivery
- Identify address service delivery inefficiencies and propose solutions to reduce them
- Leverage the use of central services such as Connected Service Hub (CSH) and Global Engineering Center (GEC)
Develop a Standard Delivery Model
- Collaborate with country delivery teams to capture as-is situation on tools, practices & areas of improvement
- Harmonize service delivery practices, as it relates to globally defined service offers
- Identify and publish recommended resource blueprint for services
- Align Delivery model with customer success best practices
- Establish a global community of practitioners on Services Delivery & Operations, animate on regular basis
- Track KPIs & OKRs to measure the effectiveness and success of the services delivery model and execution
Lead innovation in Service Platform Tools & Technology & Capabilities
- Identify & qualify digital technologies to maximize execution efficiency, streamline workflow, standardization
- Support the design of digital customer & service delivery experience, spanning strategic & low-touch accounts
- Collaborate with Global Services team to leverage existing blueprint for EcoCare services across other BUs
- Collaborate with Global CSH leader on operations improvement, service expansion, and competency development in the CSH
Desired skills and competencies
- Strong background of Services Delivery in Building Technologies, with a focus on driving transformations
- Know-how of build services delivery blueprint, operating model design and process flows
- Exceptional critical thinking and ability to make fast informed decisions and challenge the status quo
- Ability to develop business case, growth plans, strategy and animate a community
- Proficient at building networks and collaborating with global cross-functional teams
- 5+ years of building management service or business development or service delivery
- Prior experience in Building Automation Technologies is strongly desired
- Willing to travel: 10%
