Service Delivery || Contractual Position

Location: Trichy

Tenure: 6 months contractual term as per policy

Work mode will be work from office (client location) only.

Key Responsibilities

1. Loading & Lifting Coordination

• Ensure timely lifting of auctioned materials as per schedule.
• Monitor daily dispatches and coordinate with customers for adherence to timelines.
• Track pending lifting cases and take proactive actions to avoid delays.

1. Vehicle Placement Management

• Coordinate with customers for timely placement of vehicles.
• Monitor dispatch plans vs actual execution and minimize idle inventory.

1. Transporter Coordination

• Liaise with transporters for vehicle availability and movement.
• Resolve operational issues related to logistics and dispatch.

1. Payment Follow-up

• Ensure timely collection of payments from customers.
• Regularly track outstanding dues and escalate delays.

1. Client Coordination

• Engage with client SPOCs for planning of material lifting and stock clearance.
• Align customer lifting plans with client expectations.

1. Operational Monitoring & Reporting

• Maintain records of lifting status, vehicle placement and payment tracking.
• Share daily/weekly MIS reports with internal stakeholders.

1. Cross-location Support

• Extend operational support

Key Result Areas (KRA) – FY27

1. Lifting Efficiency & Dispatch Performance

• Ensure ≥95% adherence to scheduled lifting timelines.
• Reduce pending lifting cases (beyond timeline) to <5% of total lots.

2. Vehicle Placement Efficiency

• Achieve ≥95% vehicle placement as per planned schedules.
• Minimize vehicle delays and idle stock situations.

3. Payment Realization

• Ensure 100% payment follow-up within defined timelines.
• Reduce outstanding receivables aging (beyond due date) to <5%.

4. Client Satisfaction

• Achieve positive feedback from TSL SPOCs.
• Ensure no escalation due to coordination gaps or delays.

5. Operational Efficiency & Reporting

• Ensure accurate and timely MIS reporting (100%).
• Maintain proper documentation and tracking of all activities.

6. Multi-location Support

• Provide effective coordination support across Sahibabad, Pilakhwa, Allied Faridabad, Ludhiana, etc.
• Ensure no operational disruption across locations handled.
• Seniority Level
• Entry level
• Employment Type