Service Delivery

• Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• Daily review of pending complaints
• Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• Arranging to send defective material back
• Raising warranty claims wherever applicable
• Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Key Responsibilities:

• Good Communication
• Troubleshooting
• VRF
• Ductable