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Service Deivery Manager -GAD

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Job Description

Role Overview:

We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Key Responsibilities:

  • Act as the support lead for application support activities
  • Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
  • Act as the point of escalation for priority incidents and drive root cause analysis
  • Provide L2/L3 support for a complex, Java-based global application
  • Lead investigation and resolution of production issues
  • Support deployment and release activities for upcoming versions
  • Collaborate with the onshore team and guide offshore support engineers
  • Ensure timely and quality resolution of incidents within SLA
  • Maintain and update operational documentation, support runbooks, and issue logs
  • Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)

Required Skills:

  • Strong Java troubleshooting and debugging skills to analyse and resolve application issues
  • Knowledge of Servlets, JSP, and JDBC for application issue triaging
  • Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring
  • Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
  • Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands

Must-Have:

  • Java Application Support
  • SQL/PLSQL
  • Linux/Unix
  • L2 Support
  • Lead Support

Good-to-Have:

  • HTML/CSS
  • Javascript
  • Servlets, JSP, and JDBC
  • Shell/Bash,c/c++

Eligibility / Qualifications:

  • Education: 10 +2 +3
  • Experience : 10 to 15 yrs

More Info

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About Company

BuildX Partners is a global talent solutions firm delivering end-to-end recruitment and workforce solutions across industries and geographies. We specialize in building high-performing teams from junior professionals to C-suite leaders helping organizations scale, transform, and achieve strategic objectives.

Our approach combines global reach, deep industry expertise, and local insights to ensure every hiring need is addressed with precision, confidentiality, and impact.

Our Verticals
→ BuildX Alpha – Executive & Leadership Search
Focused on C-suite, board, and global executive hiring, Alpha connects organizations with transformative leaders who drive strategy, growth, and innovation.

→ BuildX Sigma – Comprehensive Talent Across Levels
Covering junior, mid-level, and senior professionals, Sigma helps organizations hire the right talent mix to support operations, functional leadership, and business expansion.

→ BuildX GCC – Global Capability Center Solutions
Specializing in Build, Operate, Transfer (BOT) model for Global Capability Centers, GCC supports companies in setting up, scaling, and transferring GCCs, including talent acquisition, operations management, and workspace solutions.

Job ID: 130452665

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