Service Coordinator

Company Description Parkers Consulting & Ventures Private Limited is a financial consulting firm that provides expert solutions across more than 150 banks and NBFCs. The company specializes in personal, business, home, and property loans, along with DSA channel development and financial advisory services. Founded by Mr. Pankajj K Shukla (Founder & MD), Parkers is steadily expanding its presence across India. The head office is located at Apollo Square, Janjeerwala Square, Race Course Road, Indore, Madhya Pradesh, making Indore a key hub for the organization's operations.
Role Description The Service Coordinator is a full-time, on-site role based in Indore, responsible for managing and coordinating client service activities within the firm's financial consulting operations. Daily tasks include handling customer inquiries, scheduling and tracking service requests, supporting loan processing workflows, and ensuring timely communication between clients, banks, NBFCs, and internal teams. The role involves maintaining accurate records, following up on pending applications, and helping resolve issues to ensure a smooth service experience. The Service Coordinator also assists in improving operational efficiency by aligning processes with company standards and collaborating with colleagues to meet service quality targets.
Qualifications

• Candidates should possess strong Service Coordination and Operations Management skills to oversee workflows and ensure timely completion of tasks.
• Candidates should possess excellent Interpersonal Skills and Communication abilities to interact effectively with clients, partners, and internal teams.
• Candidates should possess solid Customer Service skills to handle inquiries, address concerns, and maintain a professional client experience.
• Candidates should possess basic knowledge of financial products and loan processes, with the ability to learn and adapt to multiple bank and NBFC requirements.
• Candidates should possess good organizational, time management, and problem-solving skills, with attention to detail and accuracy in documentation.
• Candidates should possess proficiency in common office software (e.g., MS Office, email tools) and comfort working with CRM or service tracking systems.
• Relevant education such as a diploma or degree in business, finance, or a related field is beneficial, along with prior experience in coordination or customer-facing roles.